It can supposedly take “months” to fully win back the trust of users back to the platform, if they come back at all.įacebook and Instagram have faced mounting pressure from Congress and advocacy groups for a set of reports that show the company’s own internal research confirms that its platforms are harmful to teens. In a leaked transcript published by The Verge in 2019, Mark Zuckerberg said that outages are a “big deal” and that it can lead to its user base clamoring to competitors instead. In 2019 when it was asked to respond to its largest outage in years, the company says that it had “triggered an issue” during “routine maintenance operations.” We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.Īs noted by The Independent, Facebook has often been cryptic when it comes to explaining outages. We’re aware that some people are having trouble accessing our apps and products. Andy Stone, a member of Facebook’s communications team, says that the company is aware that some people are having trouble accessing its apps and products and that it is working on getting things “back to normal” as quickly as possible.

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